Rooms are really quaint and lively, but the floors seem hollow and the baths creak like your going to fall through at any moment, other than that workers are nice and the maids are so good you never see them but the whole place smells like gods laundry room
We are very impressed with the rooms. Clean...up to date ..big bathtub..good breakfast. Why pay more??
I have never been the type of person to Bash any company at all, whenever i had a problem i would always communicate with whomever management may be. Well lets just say this, what im about to say about Microtel Inn in Cartersville Ga has lit a match. Let me start off by saying why i gave 1 star, the beds was super comfortable and the hotel lobby was very clean now there you have the good. I have never ever in my life been humiliated & embarrass the way i was on October 13, 2017. Let me tell yalk what happen and feel free to respond if you would like. I had made reservations to stay from Oct 13-15 3 weeks before coming, when i made reservation online i called the hotel and had spoken to someone about if me and my family could possibly check in between 1am - 3am early friday morning because we were traveling from florida and its a 10hr drive, the young man i had spoken with reassure me that it was fine and that my rates will still be the same also he was going to put a note on the system. Wellll my family and i arrive 1:45am friday morning, the young at the front desk (i wont say no name) told me that he could not honor my time for friday, he would have to charge me for Thursday night even tho it was early friday morning, remind you he seen the note in the system that the person i spoke to prior to maken reservations had wrote but still there was nothing he can do. Btw the way he was very cool so im not complaining about him at all. He allow me to check in but my reservation was suppose to have been F-Sunday check out at 11. He advise me to speak with the general manager in a few hours that morning, he she is his mother and she may honor my stay til sunday for my rate because of the promisary a coworker had approved. I could have paid with cash but all i had was my debit car, so he charge my card for the 2 nights $166.38. Later that morning i had spoken to Ms Jayme Martin she is the general manager also the young man mother. I explained to her everything that i had explained to her son and she ask me what day im checking out, whats my room number and that i was granted the til sunday. So me and my family went on about our visit in the city jointly with other family members who are residents in Cartersville. Later that night we came back to the hotel to rest it was around 12am when we pull up to the hotel it was about 10 fire trucks and they was not letting noone in nor did they evacuate the hotel so we was a little confused. We stayed in the parking lot for at least 45min. I decided to check my bank acct for my own personal reasons, and i notice there where 2 transactions debit to my account less then 24hrs one charge was the rate i agreed for the 2 night of $163 but the other charge was a single charge for $83.19 that second charge i did not give any authorization for, i was a little bother so as we was waiting to enter the hotel i showed my husband. When was about to go in i told my husband to go ahead take the kids upstairs because they where super tired. I didnt know at this time of whom i was going to encounter because no one was there at the front desk. I waited patiently and i see Ms Martin the general manager gets off the elevator with fireman. When her and i started talking i explained to her about my card being charge twice. She tells me that she only see one charge in her database, i politely open my bank acct on my phone to show her she reviewed it and then search again in her system then she found it. Her words to me that its nothing and that it will fall off on sunday when i check out. I told her i didnt give no one authorization to charge my card. She said that she would give me $100 on sunday if it dont fall off and i was like are you sure and she yessss. As i proceed to accept that what she said, i ask her was she going to be there on sunday and quote: do you think that i will be here on sunday, i have worked 16 hours today. And qoute" so i say well how are you gonna give me a 100 dollars if you not here if the $83.19 doesnt come off She replied whoever schedule to work that day she call 911 on me
Late check-in (after midnight) and everything went very smoothly, even with all of the chaos and confusion going on from everyone evacuating Florida from Hurricane Irma. Room was clean and very comfortable. Loved the beds and freezing cold a/c! Free breakfast was great also. Wish we could have stayed longer than a night. No complaints, here. Thank you.
I wasn't expecting much and I was very pleasantly surprised. Clean room, comfortable bed, friendly staff and a decent continental breakfast. Only downside I would say is thin walls, but overall a great place for the price.
Microtel Inn Suites By Wyndham Cartersville is a US Lodging based in Cartersville, Georgia. Microtel Inn Suites By Wyndham Cartersville is located at 1348 Joe Frank Harris Pkwy SE, Cartersville, GA 30120, USA.
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