I wish I could actually comment on the quality of their work but unfortunately I cannot. I placed a request for an appointment online. The email I received advised I would receive a confirmation email or a call to advise if the appointment could not be scheduled. I was requesting tomorrow and did not receive either so I called a little after 5:00PM. Michelle lacked empathy and just told me they have no availabilities for tomorrow. This is understandable since it's the weekend. However, she did not offer up any other appointment options or solutions. She asked for my tire size after I asked probing questions about a different day for an appointment. I asked if they got my online request. She confirmed they did, but the request does not include my tire size. She did advise if I could call back with this information she could she if they have the correct tires in stock. I'm giving 1 star since the online form is useless and they did not call me to ask about my request when it did not have tire size or to advise they did not have the time I was requesting. Also Michelle needs to work on her customer service and her ability to be empathetic to the customer. I will not be doing business with this company.
Having an appt made it alot easier. In and out service. Plus getting it done early makes way for other stuff to be done as well. Thanks Firestone!!! One more thing checked off my to do list.
Great service. Went out of their way to make sure they did the work the way I wanted it done. As a satisfied customer I will be back many more times for both of my cars.
I want to thank the people at Firestone for being so nice especially with this hurricane disaster you able to take care of me first thanks a lot God bless
The technicians are great...if you can get by Michelle at the front. She's about as helpful as a little toe growing out of your forehead. On multiple occasions I've tried to get seen only to be given the run around as to how long it might be before I can get in. Her answer to every attempt to get an estimate - 20 minutes, 2 hours, 4 hours, just something - yields an I don't know sir, I can't predict how long things will take. I'm not looking for Nostradamus, I'm just trying to maximize the use of my time. I'm tired of trying this place. Like I said, this has happened multiple times. I'm over it.
Firestone Complete Auto Care is a US Car Repair based in Cartersville, Georgia. Firestone Complete Auto Care is located at 307 Market Pl Blvd, Cartersville, GA 30121, USA.
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